Shipping Information

Most orders are prepared for shipping within one or two business days of receipt. In some cases, products may not be ready to ship for up to four business days, depending on our inventory levels and the chosen shipping method. Please note that this processing time is in addition to the actual shipping/delivery timeframes.

When will I receive my package?

We strive to ship your package within 24 hours, but the actual delivery time depends on the selected shipping method. Some packages are shipped from our Chicago office, while others are shipped directly from our warehouse in Denver, Colorado. Occasionally, processing and packaging times may take longer, especially when it is beyond our control.

We typically use USPS Priority Mail for smaller packages as it is cost-effective and offers quick delivery. For larger orders, we may utilize FedEx or UPS services. Please understand that, in most cases, we subsidize shipping costs, and we appreciate your patience as we cannot control the speed of shipping services.

If an expedited package takes longer than expected to arrive, please contact us so we can investigate the issue and assist you accordingly.

Return and Refund Policy

We reserve the right to evaluate each return or exchange on a case-by-case basis. If you are dissatisfied with your product purchase, please follow these guidelines for returns:

1. Complete a return request by logging into your account or emailing us at sales@beardfield.com to obtain a Return Authorization # (RA#). Ensure the RA# is prominently displayed on the outside of the package to prevent processing delays.

2. All products must be returned in their original containers and, if possible, the original shipping packaging.

3. We strongly recommend insuring your packages when returning them. If a returned product is not received, it is the customer's responsibility to trace the shipment. We are not liable for items lost, incorrectly delivered, or damaged in transit.

4. No refund or credit will be issued for multiple returns of the same product unless the product is damaged or defective.

5. Confirmation of your return and refunds or store credit issuance (when applicable) will typically occur within one week of receiving the return. You will receive an email confirming the date and the amount issued.

Return Policy for Unopened Products

- Return authorized within 30 days of the original shipment date: Refund via the original method of payment, less shipping costs (including actual shipping expenses incurred if you received free shipping, if applicable).

- Return authorized between 30 and 90 days of the original shipment date: Store credit, less shipping costs (including actual shipping expenses incurred if you received free shipping, if applicable), and a 10% handling fee.

Return Policy for Opened Products

Please note that credit amounts for opened products will be proportionate to the amount of the product returned.

- Return authorized within 30 days of the original shipment date: Store credit, less shipping costs (including actual shipping expenses incurred if you received free shipping, if applicable).

- Return authorized between 30 and 90 days of the original shipment date: Store credit, less shipping costs (including actual shipping expenses incurred if you received free shipping, if applicable), and a 10% handling fee.

Damaged/Defective Products

If the return reason is the result of our error (damaged, defective, incorrect item, etc.), please notify us within five days of receipt. By following the return request instructions in Step 1 above and acting within five days of receipt, you will receive a pre-paid return label via email. This label allows you to return the package without additional shipping expenses. The return shipment must be sent within nine days of receiving the label (the label will expire on the 10th day and will no longer be valid).

If you have any additional questions or require assistance, please email sales@beardfield.com. Our team typically responds to emails within 1-2 business days.